ban77's Privacy Policy
Your personal information is completely secure with us. This policy transparently explains how we collect, use, and store your information.
Table of Contents
This privacy policy applies to all users of the ban77 platform. By using our site, you are considered to have accepted the terms of this policy. For any questions, please contact our support team.
Introduction
ban77 is a reliable and secure online gaming platform for users in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") explains how we collect your personal information, how we use it, with whom we share it, and how we keep it secure.
By accessing the ban77 platform or creating an account, you fully accept the terms of this policy. If you do not agree with any term of this policy, please refrain from using our platform.
Section 1 — Information Collection
We may collect the following types of information about you. This collection is done solely to improve our service quality and to meet legal obligations.
1.1 Information You Provide Directly
Information you provide yourself during registration or account management:
- Full name and date of birth
- Email address and contact details
- National ID card or passport information for identity verification
- Payment information (bKash, Nagad, Rocket, Upay, bank account number)
- Your personal preferences and settings
1.2 Automatically Collected Information
Information collected automatically while you use our platform:
- IP address and device identifier
- Browser type and operating system information
- Time, date, and page visit history when accessing the site
- Gaming activity and transaction records
- Data on clicks, scrolls, and other interactions
1.3 Information Received from Third Parties
In some cases, we may collect limited information from trusted third parties for identity verification or fraud prevention. This information is used solely to fulfill legal obligations and is not used for any other purpose.
Section 2 — Information Use
ban77 uses the collected information for the following purposes. We use data only for defined purposes and do not use it for anything additional or unnecessary.
2.1 Account Management and Service Delivery
- To create, verify, and manage accounts
- To process deposit and withdrawal transactions
- To provide bonuses and promotional offers
- To personalize the gaming experience
2.2 Security and Compliance
- To detect and prevent fraudulent activity
- To comply with anti-money laundering (AML) regulations
- To ensure account security
- To fulfill legal obligations
2.3 Communication and Support
- To provide customer service and technical support
- To send important account updates and notifications
- To inform you of policy changes
- To share relevant promotional information with your consent
2.4 Platform Improvement
We use anonymized and aggregated data to continuously improve our services and platform. Individual users cannot be identified from this analysis.
Section 3 — Cookies and Tracking Technologies
The ban77 platform uses cookies and similar technologies to ensure smooth operation and to improve the user experience.
3.1 Essential Cookies
These cookies are essential for the basic functionality of the platform. They are used to keep your login session active, for security verification, and to operate core services. Disabling these cookies will prevent the site from working properly.
3.2 Functional Cookies
These cookies remember your preferences and settings, such as language selection and gaming preferences, so that you receive a personalized experience on your next visit.
3.3 Analytics Cookies
We use analytics cookies to understand how users interact with our platform. This information is completely anonymous and is used only to improve the service.
3.4 Cookie Controls
You can control or delete cookies from your browser settings. However, disabling certain cookies may prevent some specific features of the site from working properly.
Section 5 — Information Security Measures
ban77 employs industry-leading technical and organizational measures to keep your information secure.
5.1 Encryption Technology
All data transmitted on our platform is protected through SSL (Secure Socket Layer) encryption technology. This means your personal information and financial transactions are transferred in a fully encrypted state.
5.2 Access Controls
Only authorized personnel may access your personal information, and they are permitted to access only the information necessary for their specific duties.
5.3 Security Monitoring
Our systems are under continuous security monitoring. When suspicious activity is detected, immediate action is taken and the relevant user is notified as needed.
5.4 Response to Data Breaches
If a data breach ever occurs, we will promptly notify affected users and take swift steps to minimize harm. We will also notify the relevant authorities as required by law.
Never share your account password with anyone. No ban77 employee will ever ask for your password.
Section 6 — Information Retention Period
We retain user information for specific periods based on necessity and in accordance with legal obligations.
6.1 Active Account Information
While your account is active, we retain all relevant information. This includes your gaming history, transaction records, and account preferences.
6.2 After Account Closure
Even after an account is closed or deactivated, we may retain necessary information for a defined period to meet legal and regulatory obligations. Transaction records and identity verification information are generally retained for an extended period.
6.3 Data Deletion
When the defined retention period ends or there is no longer a legal requirement, we securely delete or anonymize your personal information so that you can no longer be identified in any way.
Section 7 — Your Rights
As a ban77 user, you have the following rights regarding your personal information:
7.1 Right to Access Information
You may ask us at any time what information we hold about you. We will provide a copy of your information within a reasonable period.
7.2 Right to Correct Information
If your personal information is incomplete or incorrect, you may request that it be corrected. You can make this change directly through your account settings or via our support team.
7.3 Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, due to legal obligations, it may not be possible to delete all information immediately.
7.4 Right to Object to Processing
You may object to certain types of data processing such as marketing communications or profiling. The option to opt out of such processing will be available in our account settings.
7.5 How to Exercise Your Rights
To exercise any of the above rights, contact our support team via 24/7 live chat or email. We generally respond to requests within 30 days. For complex requests, this period may extend to a maximum of two months.
Section 8 — Protection of Minors
ban77 provides services only to those aged 21 and above. We are committed to protecting minors from online gaming.
8.1 Age Verification
We conduct an age verification process at the time of registration. Those under the age of 21 will not be able to create an account on our platform. Age is confirmed through a national ID card or other government-issued document.
8.2 No Collection of Minors' Information
We do not knowingly collect any personal information from minors. If we have reason to believe that a minor has registered, that account will be closed immediately and the associated information will be deleted.
8.3 A Request to Parents
If you suspect that your child has created an account on our platform, please contact our support team immediately. We will take swift action.
Section 9 — Policy Changes & Updates
We may update this privacy policy from time to time. The policy may be revised due to changes in our service, adoption of new technologies, or legal changes.
9.1 Notice of Changes
If any significant changes are made, we will notify you by email or through a notification when you log in to the platform. The "Last Updated" date at the top of this page will always be kept current.
9.2 Continued Use After Changes
If you continue to use our platform after an updated policy has been published, it will be considered that you have accepted the new policy. If you do not agree with the changes, you will have the option to close your account.
9.3 Previous Versions
If you wish to view a previous version of this policy, please contact our support team. We keep records of past policies.
Section 10 — Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our team is always ready to answer all your questions.
Privacy Contact
We typically respond to emails within 24 to 48 hours.
Complaint Process
- Describe your complaint in detail
- Submit via email or live chat
- We will get back to you within 3 business days
- Action will be taken if necessary
Protecting your privacy is our responsibility and commitment. Your information is always safe at ban77.